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Legal

Return Policy

Last updated: August 19, 2026

At King’s Grill Cabinets we want you to enjoy your organizer as much as the barbecue itself. If something didn't arrive as expected, this policy explains when and how you can request an exchange, a repair or a return.

1. Confirmed purchases

Once the purchase has been made and confirmed we do not issue cash refunds for change of mind, except where applicable law requires it. Each organizer is prepared in the finish you chose, so it is not handled as an immediately resalable product.

We do cover, at no cost to you, the two cases explained below: product damaged during shipping and manufacturing defect within the warranty period. In both cases the remedy is replacement or repair of the product or of the affected parts.

2. Product condition

For a return to be accepted, the product must meet the following:

  • Be unused and in the same condition in which it was delivered.
  • Keep its original packaging and protective materials.
  • Include all of its trays, hardware and accessories.
  • Be accompanied by proof of purchase (receipt, transfer or order conversation).
  • Include photographs of the product at the time of the request.

3. Product damaged during shipping

Check your order when you receive it. If the product arrived damaged in transit, report it within 48 hours following delivery to the email address contacto@kingsgrillcabinets.com, attaching photographs of the product and the packaging as evidence.

Return shipping costs are covered by King’s Grill Cabinets. Once our technical department inspects the product, the reshipment is approved and we replace the complete organizer or only the damaged parts, at no extra cost to you.

4. Manufacturing defects

King’s Grill Cabinets offers a warranty of 30 calendar days from the date of delivery of the cabinet. If your product shows a defect within this period, we repair or replace it at no cost, including any shipping charges incurred.

The warranty covers:

  • Parts, hardware or coating coming loose.
  • Failures of parts caused by manufacturing.
  • Manufacturing defects in the structure, hinges and hardware.

The warranty does not cover:

  • Damage from improper use: impacts, drops or careless handling.
  • Damage resulting from modifications made by the customer.
  • Improper installation.
  • Normal wear from use, direct exposure to fire, prolonged weather exposure or extreme humidity.

Optional extended coverage. At the time of your purchase you can add a full-coverage protection plan for $45 USD that extends protection to 3 months counted from the date of delivery. It is purchased once, per unit, and is non-refundable.

Handle installation. Fitting the handles is the customer's responsibility and is not covered by the warranty. Use the correct Phillips screwdriver and moderate force: over-tightening or using the wrong tool strips the thread and damages the part.

5. Custom or made-to-order products

Products manufactured with special dimensions, finishes or engravings are produced exclusively for you, and therefore are not eligible for return due to change of mind. Only returns or replacements for manufacturing defects or shipping damage apply.

6. Return process

  • 1. Contact us. Message us on WhatsApp Mexico +52 656 308 7799, WhatsApp USA +1 915 449 7251 or the email address contacto@kingsgrillcabinets.com stating your order number and the reason.
  • 2. Authorization. We will confirm whether the return is accepted and give you an authorization number and shipping or delivery instructions.
  • 3. Sending the product. Send the product packed with its original protective materials.
  • 4. Inspection. Once we receive it, we inspect it within 3 to 5 business days.
  • 5. Resolution. We notify you whether a refund, exchange or repair applies.

7. Refunds

As stated in point 1, we do not issue cash refunds for change of mind. The remedy in covered cases is replacement or repair of the product or of the affected parts, at no charge to you.

When applicable law requires a refund, it is issued through the same payment method used for the purchase within 10 to 15 business days after the inspection. To process it we need you to verify your identity and the details of the transaction.

Nothing in this policy limits the rights granted to you by the Federal Consumer Protection Law ; you may turn to PROFECO to enforce them.

8. Exchanges

Finish exchanges are only possible while the order has not entered production or shipping. Once delivered, the warranty cases described in point 4 apply.

9. Contact

For any question about this policy, message us on WhatsApp Mexico +52 656 308 7799, WhatsApp USA +1 915 449 7251 or the email address contacto@kingsgrillcabinets.com. We're available Monday to Saturday from 9:00 AM to 7:00 PM (Cd. Juárez, Chihuahua time).